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WARRANTY & REPAIRS

Can you repair products?

Yes, we offer repairs on all brands, including Alpkit and Sonder, for a reasonable cost, no matter how old. Speak to customer services or our store teams. Read more about our Repair Stations. And we make it easy for you to donate unwanted gear to tho

Can I get a spare part for my product?

We do carry spares for some items. Please get in touch with our support team.

What is the Sonder 28 day ride guarantee?

If you don’t love your Sonder bike or Sonder wheels you can send them back for a no-quibble refund within 28 days. Terms

What are Repair Stations?

We love keeping kit going, so if a product is damaged, we will always do what we can to repair it. Unless it's covered under warranty, there may be a small charge for the repair. Find out more about our Repair Stations here.