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Alpkit EU Support Centre

All standard orders placed before 2 pm Monday - Friday will be despatched the same day.&#xA0;If you have ordered a bike or a custom uk-made product your order will be despatched as soon as it has been built.Standard delivery to Europe is&#xA0;7-16 days.

We can despatch your order the day you order it. Find out what delivery options we have for your location.

How long will it take to receive my order?

ORDERING & PAYMENT

How do I track my order?

I haven't received my order, what should I do?

Where will my order come from?

Where is my bike?

How do I cancel or change my order?

There is something wrong with my order, what should I do?

I received a faulty item, what should I do?

Where can I view my order history?

What are Pre Orders?

Do you offer bulk discounts?

What is the Sonder 28 day ride guarantee?

What is the Accident Replacement Scheme?

How do I make a complaint?

What payment options do you offer?

What is Alpkit's warranty policy?

What is the Alpine Bond?

When will you be back in stock?

Can you deduct VAT from my order?

How much does shipping cost?

Do I need to pay additional customs or duties charges?

Do you offer free shipping?

SHIPPING & DELIVERIES

What is your return policy?

Can I exchange an item for something else?

How soon will I get my refund?

What items are not eligible for return?

How do I make a return?

How long does it take to process a return?

How do I make a warranty claim?

RETURNS & EXCHANGES

Can you repair products?

Can I get a spare part for my product?

What are Repair Stations?

WARRANTY & REPAIRS

How do I create a Members Rewards account?

What are Member Rewards?

How do I unsubscribe from direct mail

How do I unsubscribe from email?

When will I receive my Member Rewards Dividend Codes?

How do I use my Members Rewards?

How are the value of my  Dividend Codes calculated?

Can I share my Dividend Codes?

I cannot create a Member Rewards Account

Can I use my Members Rewards Account across all Alpkit sites?

MEMBER REWARDS

How long will it take to receive my order?Updated a year ago