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Alpkit EU Support Centre

We offer free tracked shipping on orders over &#x20AC;99. Prices include all duties and taxes so there are no nasty surprises.We will email you once we have despatched your order you will be able to track it via the <a href="http://www.trackmail.co.uk/">tracking portal</a>. You should receive your parcel within 7-16 days.Free shipping for standard parcels over &#x20AC;99&#x20AC;8 for standard parcels&#x20AC;16 for large parcels&#x20AC;65 for bikes and bulky parcels<hr>For non Euro EU countries: Denmark, Iceland, Norway, Sweden, Poland, Czechia and Switzerland please <a href="https://alpkit.com">visit our UK site</a>.<hr>Bulky parcels include items such as: bikes, wheels, bike frames, sleeping bags, tents, sleeping mats and bouldering mats. Shipping charges are calculated in the checkout.Import and Customs ChargesWe cover all duties, import and customs charges so the price you see on our site is the price you pay (plus shipping where applicable).

All duties and taxes paid with free delivery on orders over €99

How much does shipping cost?

SHIPPING & DELIVERIES

How long will it take to receive my order?

How do I track my order?

I haven't received my order, what should I do?

Where will my order come from?

Where is my bike?

How do I cancel or change my order?

There is something wrong with my order, what should I do?

I received a faulty item, what should I do?

Where can I view my order history?

What are Pre Orders?

Do you offer bulk discounts?

What is the Sonder 28 day ride guarantee?

What is the Accident Replacement Scheme?

How do I make a complaint?

What payment options do you offer?

What is Alpkit's warranty policy?

What is the Alpine Bond?

When will you be back in stock?

Can you deduct VAT from my order?

ORDERING & PAYMENT

Do I need to pay additional customs or duties charges?

Do you offer free shipping?

What is your return policy?

Can I exchange an item for something else?

How soon will I get my refund?

What items are not eligible for return?

How do I make a return?

How long does it take to process a return?

How do I make a warranty claim?

RETURNS & EXCHANGES

Can you repair products?

Can I get a spare part for my product?

What are Repair Stations?

WARRANTY & REPAIRS

How do I create a Members Rewards account?

What are Member Rewards?

How do I unsubscribe from direct mail

How do I unsubscribe from email?

When will I receive my Member Rewards Dividend Codes?

How do I use my Members Rewards?

How are the value of my  Dividend Codes calculated?

Can I share my Dividend Codes?

I cannot create a Member Rewards Account

Can I use my Members Rewards Account across all Alpkit sites?

MEMBER REWARDS

How much does shipping cost?Updated 2 months ago