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Alpkit EU Support Centre

<p id="isPasted" style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">If something is wrong or you need any help or advice with any of our products or deliveries, then please let us know by choosing one of these options:</p><ol><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Phone Alpkit Customer Service on +44 1773 417007. We have a dedicated Sonder phone line on +44 1773 417006.</li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Open a Live Chat.</li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Email us using the contact form in our support centre.</li></ol>

If something is wrong with your delivery please let us know so we can get you back on your adventure as quickly as possible.

There is something wrong with my order, what should I do?

ORDERING & PAYMENT

How long will it take to receive my order?

How do I track my order?

I haven't received my order, what should I do?

Where will my order come from?

Where is my bike?

How do I cancel or change my order?

I received a faulty item, what should I do?

Where can I view my order history?

What are Pre Orders?

Do you offer bulk discounts?

What is the Sonder 28 day ride guarantee?

What is the Accident Replacement Scheme?

How do I make a complaint?

What payment options do you offer?

What is Alpkit's warranty policy?

What is the Alpine Bond?

When will you be back in stock?

Can you deduct VAT from my order?

How much does shipping cost?

Do I need to pay additional customs or duties charges?

Do you offer free shipping?

SHIPPING & DELIVERIES

What is your return policy?

Can I exchange an item for something else?

How soon will I get my refund?

What items are not eligible for return?

How do I make a return?

How long does it take to process a return?

How do I make a warranty claim?

RETURNS & EXCHANGES

Can you repair products?

Can I get a spare part for my product?

What are Repair Stations?

WARRANTY & REPAIRS

How do I create a Members Rewards account?

What are Member Rewards?

How do I unsubscribe from direct mail

How do I unsubscribe from email?

When will I receive my Member Rewards Dividend Codes?

How do I use my Members Rewards?

How are the value of my  Dividend Codes calculated?

Can I share my Dividend Codes?

I cannot create a Member Rewards Account

Can I use my Members Rewards Account across all Alpkit sites?

MEMBER REWARDS

There is something wrong with my order, what should I do?Updated a year ago