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Alpkit EU Support Centre

Credit / Debit CardsVisa, Mastercard, AMEXFast PaymentsApple Pay, Google PayFinanceWe can only offer finance options to UK based residents.

Credit / Debit Cards. Visa, Mastercard, AMEX. Fast Payments. Apple Pay, Google Pay. Finance. We can only offer finance options to UK based residents.

What payment options do you offer?

ORDERING & PAYMENT

How long will it take to receive my order?

How do I track my order?

I haven't received my order, what should I do?

Where will my order come from?

Where is my bike?

How do I cancel or change my order?

There is something wrong with my order, what should I do?

I received a faulty item, what should I do?

Where can I view my order history?

What are Pre Orders?

Do you offer bulk discounts?

What is the Sonder 28 day ride guarantee?

What is the Accident Replacement Scheme?

How do I make a complaint?

What is Alpkit's warranty policy?

What is the Alpine Bond?

When will you be back in stock?

Can you deduct VAT from my order?

How much does shipping cost?

Do I need to pay additional customs or duties charges?

Do you offer free shipping?

SHIPPING & DELIVERIES

What is your return policy?

Can I exchange an item for something else?

How soon will I get my refund?

What items are not eligible for return?

How do I make a return?

How long does it take to process a return?

How do I make a warranty claim?

RETURNS & EXCHANGES

Can you repair products?

Can I get a spare part for my product?

What are Repair Stations?

WARRANTY & REPAIRS

How do I create a Members Rewards account?

What are Member Rewards?

How do I unsubscribe from direct mail

How do I unsubscribe from email?

When will I receive my Member Rewards Dividend Codes?

How do I use my Members Rewards?

How are the value of my  Dividend Codes calculated?

Can I share my Dividend Codes?

I cannot create a Member Rewards Account

Can I use my Members Rewards Account across all Alpkit sites?

MEMBER REWARDS

What payment options do you offer?Updated a year ago