If you are not happy or have changed your mind you can return your unused product within 123 days of placing the order for a refund. Find out how to return your items.

If you are not happy or have changed your mind you can return your unused product within 123 days of placing the order for a refund. Simply return it to us with all the original packaging.Please note: We cannot accept returns for custom made items owing to the nature of manufacturing to bespoke specifications.Please allow up to 10 days from receipt of a return for us to process it and issue your refund. You will receive an email confirming when your return has been processed.

What is your return policy?

Yes. We recommend that you place a new order for the item you want and return the unwanted item for refund. This way you reduce the chance of your item being sold out.

We recommend that you place a new order for the item you want and return the unwanted item for refund. This way you reduce the chance of your item being sold out.

Can I exchange an item for something else?

It usually takes 7 days for a return to arrive back with us once you have sent it. Please allow 7 to 10 days from receipt of a return for us to process it and issue your refund.

Please allow 7 to 10 days from receipt of a return for us to process it and issue your refund. You will receive an email confirmation once we have processed it.

How soon will I get my refund?

We cannot accept returns for custom made items owing to the nature of manufacturing to bespoke specifications.

We cannot accept returns for custom made items owing to the nature of manufacturing to bespoke specifications.

What items are not eligible for return?

Please get in touch straight away if you have any questions or problems with your order. We may be able to resolve the problem over the phone or by email.

Please get in touch straight away if you have any questions or problems with your order. We may be able to resolve the problem over the phone or by email.Send the product back to us, don&apos;t forget to include a completed returns form (we can&apos;t process your return without it). You are responsible for the cost of return shipping and any customs duties or taxes.Refund: If you simply wish for a refund then just return the kit as you received it - in its original condition, unused, unworn, with original packaging and fit for resale. You are responsible for the cost of return shipping along with any customs duties or taxes unless using Payal Free Returns. Please contact us about returning an item before sending it back as we may be able to resolve the problem without incurring postage costs.Faulty Products and Alpine Bond Issues: We check all our products that are due to be sent around the world to ensure that they are in perfect condition when they leave the warehouse, but sometimes things can go wrong.We stand by our products and we will repair, refund or replace faulty products. If you think a product has a fault then please get in touch as we may be able to resolve the problem without incurring postage costs. Given the practicalities of international couriers, you cover the cost of the postage back to us and we refund you when we have your product here and the fault is diagnosed.Don&apos;t forget to always include a returns form with your product so that we can identify it. Failure to do so may result in delays.

How do I make a return?

How long does it take to process a return?

To make a claim under your Alpine Bond please contact our support team.

To make a claim under your Alpine Bond please contact our support team.

How do I make a warranty claim?

Click on the arrow above to open up the contact form

Alpkit EU Support Centre

RETURNS & EXCHANGES

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I haven't received my order, what should I do?

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